Do you have a gluten-free cookie option?

We have a gluten sensitive option on the menu and the flavour will rotate from time to time. The ingredients are 100% gluten free, but we can’t guarantee that there will not be any cross contamination in our kitchen. If you do have an allergy to gluten please be aware that our cookies may come in contact with gluten substances. We recommend that you do not order any cookies if you have a severe allergy to gluten.

Do you have a dairy-free cookie option?

We have a dairy sensitive option on the menu. Just like our gluten sensitive cookies we use ingredients that are 100% dairy free, but we can’t guarantee that there won’t be cross contamination in our kitchen. Any cookie on our menu sans chocolate is dairy sensitive. If you do have an allergy to dairy please be aware that our cookies may come in contact with dairy substances. We recommend that you do not order any cookies if you have a severe allergy to dairy.

Do you have any nuts in your cookies?

Yes, we have both peanuts and tree nuts in our kitchen and some of our cookies. Please ask us if you have any concerns about nut allergies. We recommend that you do not order any cookies if you have a severe allergy to nuts.

How much is the delivery fee?

We have a $3 delivery fee per delivery location.

Where do you deliver?

We currently serve postal codes that start with the following: V8R, V8S, V8T, V8V, and V8W.

What happens if I’m not at home when you attempt delivery?

If you are ordering cookies for someone as a gift, we will call them prior to putting the cookies out for delivery to ensure they’re home.

If we are delivering to a place of business we will typically make the delivery without calling until 5 o’clock unless otherwise noted.

How long after I place the order can I expect my cookies?

Online ordering is set up in one hour windows for deliveries. Please select a time period that will work best for you and we will deliver your cookies within that time period to the best of our abilities!

What are your delivery days and hours?

We will deliver cookies on Monday – Friday from 9am – 6pm, and on Saturday from 10am – 5pm. We are open on some Sunday holiday’s including Mother’s Day and Father’s Day. Please see our social media pages for delivery hours on special Sunday’s.

How large are your cookies?

The cookies are medium sized and are typically 7.5-9.0 cm in width.

Why aren’t your cookies as large as other bakeries or coffee shops?

We make cookies that we would serve you in our home. Fresh out of the oven and delivered warm. To be able to do this effectively we sacrifice some of the size of our cookies.

I came into The Cookie Guy and my cookie wasn’t warm. Why?

While we do our best to make every experience a warm cookie experience, we can’t guarantee that all walk-in experiences will get a warm cookie. We can guarantee that the cookie has been recently baked and is fresh! To ensure you receive a warm cookie please order online in half dozen increments for pickup or delivery and we’ll make sure your cookies are boxed and warm!

Do you make cookie cakes or cookie bouquets?

In our attempt to make every experience a warm cookie experience we do not decorate our cookies. We do offer special occasion packaging for birthdays, anniversaries, and congratulatory moments! This packaging includes a balloon, greeting card, and special occasion box. You can add this onto your orders of 1/2 dozen and 1 dozen orders.

I’d like to team up with The Cookie Guy to help raise money for a cause. Who can I talk to?

Email us at info@thecookieguy.ca. We love helping local causes and will do our best to work with you to make something happen!